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AOA spurs CMS to correct OD Medicare contractor enrollment glitch

October 11, 2012

Earlier this year, the AOA learned a Medicare enrollment systems glitch had impacted some optometrists and caused delayed or denied enrollment messages.

After hearing directly from impacted members, AOA staff immediately contacted the headquarters of the U.S. Centers for Medicare & Medicaid Services (CMS) to alert officials to the problem and assist in correcting it.

Although a fix has taken longer than the CMS first anticipated, the AOA has received direct assurances from the CMS that any optometrist who experienced difficulties with the system or with a contractor can now proceed with enrollment, though it is possible that it may still take a few days for the notice to reach contractor customer service representatives.

Medicare contractors who temporarily stopped processing optometry enrollments and revalidations due to this issue should have been able to resume processing applications Sept. 17 without further action needed by the optometrist.

The AOA asks members who have recently submitted or plan to submit a Medicare enrollment application or revalidation to touch base with their local contractor to confirm that the contractor is processing applications.

If contractors continue to report that optometry applications cannot be processed at this time, notify Rodney Peele of the AOA Washington office at rpeele@aoa.org.

One comment

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